Onsite Call Center Agent good 2024


Pulled from the full job description
  • Dental insurance
  • Health insurance
  • Paid training

Full job description

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
Making Lives Better, One Connection at a Time!
For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management
, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun,
diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!
Starting at $16/hour with potential to earn up to $17/hour based on performance. This position is 100% work-from-office, remote work is not available.

About the job
As a First-Party Collections Agent, you will be responsible for a variety of tasks related to customer account management, payment negotiation and collection, as well as answering general inquiries about the customer’s account.
Main responsibilities
  • Complete initial trace work using online tools and account systems
  • Verifying consumer information
  • Professionally negotiating with consumers and exploring money sources to determine the best possible arrangement
  • Maximize revenue and achieve set goals and objectives
  • Ensure customer satisfaction and provide professional customer support
  • Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client-specific, and corporate guidelines

  • Onsite

  • Customer centric
  • Negotiation skills with a can-do attitude
  • Excellent verbal, phone and email communication skills
  • Good computer skills
  • Ability to build relationships with internal and external stakeholders
  • Candidates must be within travel distance to our Hampton office location
  • Onsite
  • Health & Dental Benefits available after initial waiting period
  • Equipment will be provided by us
  • Paid training
  • Amazing work culture where you can learn and grow
  • New office, built to suit our needs
  • Directly off I-64 for easy commute
  • Walking distance to 23 restaurants and over 70 retail stores
  • 15 minutes from the Atlantic Ocean with miles of shoreline and breathtaking views
  • Vibrant arts community, distinctive festivals and a rich history
  • Close by attractions such as Fort Monroe national monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum
  • Onsite
Are you a Gosling? Let’s find out!
At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you continue reading and join our team!
  • Never Satisfied – Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome.
  • Able to Grow, Eager – In order to get better, you must crave to learn…continually. You have a desire to always be learning, growing personally and professionally.
  • Make Others Better – Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself.
  • Creativity and Innovation – Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes.
  • Have Fun, Energetic – We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family.

  • Onsite
4410 E Claiborne Square
Hampton, VA 23666
We have offices across the Globe – North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India – please visit our website for additional information
LinkedIn: Bill Gosling Outsourcing
If you are seeking a career opportunity in a fun, diverse, and engaging workplace which promotes both personal and professional growth, we would like to hear from you!

Leave a Comment